Target, Sell & Profit… A Great Learning Opportunity
July 19th, 2011 // 2:28 pm @ John D. Laslavic
ThistleSea Business Development, LLC
Special Event: B.Y.O.B – Business Owners & Executive Series
That’s right! B.Y.O.B.! Think it is too early in the morning for that? It is never too early (or too late) to improve your business.
The Build Your Own Business Workshop will feature three of the area’s most experienced and successful business professionals
ThistleSea Marketing & Communications Intern
who will present you with the tools you need to effectively target, sell, and profit in today’s market.
Education is such an important part of successfully running a company. Many of you graduated with degrees from well-respected business programs at schools such as Pitt, Carnegie Mellon, other great schools and my alma mater, Penn State. You graduated and your education was complete; you had all of the knowledge needed to succeed in the real world, right? The truth is that the most successful business people are the ones who never stop learning.
A classroom-style environment will provide an excellent setting for you and other business professionals to learn things your professors DID NOT teach you in school. While they taught you to be a professional, we have to strive to be successful!
- Our first Workshop Professor, John D. Laslavic, LPBC – President, ThistleSea Business Development – will guide you through ways to lead a more profitable company, better understand the relationship between marketing and sales, and measure your Marketing Return-On-Investment.
- Our second Workshop Professor, Larry Lewis – President, Client Builder Sales & Marketing – will provide you with ways to generate more leads, make more sales, and manage your sales team more effectively.
- Our third Workshop Professor, Chris Maas – Vice President, Insight Marketing Solutions – will show you how to create a larger web presence, turn Fans, Followers, and Connections into revenue, and learn the TRUE capabilities of Social Media and search engine optimization.
Are you a Business Owner or Not-for-Profit Executive? You can learn and benefit!
Are you a Marketing or Sales Executive? You can learn and benefit!
Are you a Website or Social Media Coordinator? You can learn and benefit!
Responsible for all three! YOU BETTER BE HERE!
The workshop is only a month away so sign up now! Seating is limited to the first 35 registrants! The price is $299. Sign up by July 28 for $100 off!
Date: Thursday, August 11
Time: 8:30am – 12:00pm
Location:The Pine Professional Building – Keller Williams Classroom
11279 Perry Highway, Suite 300
Wexford, PA 15090
Act today by registering in 3 convenient ways:
REGISTRATION FORM – TARGET, SELL & PROFIT
- Call: 888.625.2477
- Email registration to BYOBregisternow@gmail.com
- FAX 925.848.3266
Can’t wait that long to improve your business? Give the experienced Pittsburgh & Tri-State Area Licensed Professional Business Coaches at ThistleSea Business Development a call today at (724) 935-1930 or email us at info@thistlesea.com. Ask for John or Wendy!
Are you delivering great customer experiences time and time again?
July 9th, 2011 // 4:25 pm @ John D. Laslavic
By John D. Laslavic, LPBC, Business Coach / President, ThistleSea Business Development, LLC
Common sense tells us that every business needs customers. The service your customers expect from you, your employees and your company in providing a consistent product or service that meets their requirements and fulfills their needs will determine if you gain repeat business and garner more referrals, right. Well almost right!
Your customer service might be underperforming if you answer YES to any of these questions:
- Are your employees underperforming and cast in the wrong jobs?
- Do your managers and employees have little or no feeling of real success?
- Does your team feel underappreciated?
- Is your training inconsistent or non-existent?
- Is your company void of industry or the adoption of business best practices?
Sad to say, customer service is not enough today to win a customer’s repeat business or their referrals for your business. For you and your business to earn a customer’s repeat business today, you must look beyond just delivering great products and services. Today, you must provide customers with a great customer experience.
According to the recent studies, 60% to 80% of customers who say they are satisfied with a company’s product or service find that alone is not enough to get them to return and to obtain their repeat business. So, in addition to offering a great product or service, you must build experiences that create loyal customers and that gain you loyal raving fans.
Where does it start? It starts with your leadership. Your leadership as an owner in creating a culture and the environment by setting a strong example that your employees can follow and your customers can understand. It starts with you, the leader, communicating a strong, compelling and exciting vision that serves all employees, stakeholders and customers. It involves you as the leader serving your employees well and each of them serving each other well. That’s right; it starts with employees serving each other well.
If you’re a manufacturer, professional firm, service company, not-for-profit, retailer or any other type of business, consider this carefully. Below is an article that was recently prepared for the Western PA Hospital News. This article talks about a customer experience of a recent, actual example of one medical practice with one patient.
Check out this article:
Is Good “CARE” Still Good Business?
Could this type of situation happen in your company? Could you or your team drop the ball and lose focus on actually why you are there? If so, what actions are you taking to prevent these types of situations from happening? Do you know where to start?
A customer base that builds and returns is build through great customer experiences. To have those experiences, you must be intentional. Have you established the environment and are you building the systems that will lead you to inspire and astound your customers time and time again?
If you want to work on or learn more about building a business system that delivers a great customer experience time and time again, we are here to assist you. Give ThistleSea Business Development, LLC a call at (724) 935-1930 or email us at info@thistlesea.com.
Great Client Testimonial For ThistleSea Business Development, LLC
March 6th, 2011 // 8:48 pm @ John D. Laslavic
Ultimate Defensive Driving School LLC.
www.ultimatedefensivedriving.us
25 February 2011
Mr. John Laslavic
Thistle Sea Business Development
7500 Brooktree Rd
Wexford, PA 15090
Dear John:
I just wanted to take a moment and express my sincere gratitude for your service. We have come a long way in a short period of time in putting systems in place. My business has evolved into a premiere driver safety training company. We have expanded our business solely on our discussions and implementation of solid rules and sticking with them. You have a good product and service and are easily accessible. Our discussions at 10pm on several occasions have paid dividends many times. Furthermore, you also continue to expand and provide top shelf service as well. Recently, you added an information technology person to help with state of the art web design. Alex Lau has brought a whole new facet to your company. I now have a state of the art website.
As for Ultimate Defensive Driving we have had explosive growth in the safe driver training arena. We have grown over 30 percent for the past 2 years, added 5 employees and instructed well over 300 young drivers and 250 drivers of companies in our region. You can rest assured that our growth can be attributed to your diligence in keeping us on track. Thanks again and continued success with your company!
Respectfully,
James A. Clair
President/ Founder
720 Hartland Drive
Cranberry Twp., PA 16066
724.321.5655
jclair@ultimatedefensivedriving.us
Category : Featured
26 Reasons Business Owners Seek Help
August 8th, 2010 // 7:46 pm @ John D. Laslavic
When Might You Want To Recommend Or Seek Assistance from A Licensed Professional Business Coach?
Many life events occur that impact business owners, business partners, business investors and business executives. When should you seek help from an experienced business coach or mentor? And why would you look for one?
ThistleSea Business Developments’ clients come from many different skills, educational backgrounds, careers, geographic locations and types of businesses. But are there some things they have in common? Yes, a few include:
- A strong desire to succeed!
- Knowledge that they might not know everything!
- Some degree of lacking a completely clear vision of the future!
- Experiencing some type of frustration, failure and/or pain!
- A gradual or a sudden change of circumstances in their business or personal life!
- An unending need or desire to learn more and get it right!
So what are some of the types of circumstances you might recognize in others or in your own business that could encourage you to recommend a business coach to another or seek assistance yourself?
Below are some reasons that we see at ThistleSea Business Development that might help you:
- Business is growing to fast for the owner to keep up with the changes needed,
- Owner losing control,
- Lack of business sales growth,
- Desire to sell and/or realizing the business has little value,
- Disputes within the business,
- Son (s) or Daughter (s) taking over the reins of the business,
- Family issues in the business,
- Junior partner takes over the business,
- Business begins to fail after 16, 32 or more years of a successful business,
- Owner ends up in the Emergency Room because of the business pressures,
- Not enough income to earn a profit,
- Bank loan requirements that suggest a higher success rate when owners hire a licensed professional business coach,
- Owner cannot find employees, who care,
- Owner 2 years in business and the business not working,
- A monumental mistake that puts their business at extreme risk,
- Owner failed in one business and not wanting to fail again,
- Looking for a new location to establish or re-establish the business,
- Retirement of a senior owner or partner,
- Co-owner not fulfilling their responsibilities,
- Theft of business assets by a co-owner or employee,
- Owner continues to self-sabotage,
- Competition from other businesses or individuals,
- Franchise model broken because of owner’s success,
- Added additional locations and owner (s) are out of control,
- Death of the owner or key employee,
- Lose of key customer (s) severely impacting revenue / cash flow.
If you are experiencing any of these situations in your business or others, be encouraged that there is help and these situations have answers and can be resolved for business improvement.
Our staff and allies at ThistleSea Business Development can help you identify the best way to start, resolve these issues and help you gain clarity and take action. We encourage contacting us at 724.935.1930 for a free initial consultation.
By John D. Laslavic, LPBC, President
© 2010 All Rights Reserved, ThistleSea Business Development, LLC